Company responsible

The company responsible for processing your personal data on our website is Salzburger Burgen & Schlösser Betriebsführung. You can find our information in the legal notice.

SBSB takes the protection of your personal data very seriously. The personal data you disclose to us will be treated confidentially and in accordance with the statutory data protection regulations and the applicable privacy policy (GDPR 2018).

Privacy policy valid as of: 25 May 2018


Collection, processing, and use of personal data

In general, our website can be used without providing any personal data. Insofar as any personal information, such as names, addresses, or email addresses, is collected on our site, this will be done on a voluntary basis whenever possible. These data will not be disclosed to third parties without your explicit consent.

We have collected your personal data on the basis of an existing business relationship (ticket sales / e-ticketing, enquiry form, event) or on the basis of given consent (e.g. newsletter distribution). Your title, first name, surname, e-mail address, country, address, telephone number, company, and information depending on your method of payment in our online shop (credit cards, PayPal, account details for direct bank transfer) will be processed until you revoke consent. Wirecardbank is responsible for credit card payments.

You are under no legal or contractual obligation to provide personal data. Failure to provide personal data will only mean that we cannot process your request, that you cannot purchase a ticket, or that we cannot inform you of any changes, for instance in the event that you have purchased a ticket.

Data storage: until consent is revoked; at least 7 years in the case of business relations. Personal data will not be passed on to third parties, with the exception of typical business recipients who receive the data for this purpose in order to provide their services, e.g. tax consultants, banks, website operators, credit card companies, clearing houses of payment providers. 

You have the right to view your personal data, as well as the right to correct it, delete it, or restrict its processing, and the right to data portability. Furthermore, you have the right of appeal to the competent supervisory authority (Austrian Data Protection Authority, 40-42 Barichgasse, 1030 Vienna,


Photos of guests/event photography

The image data are processed for the purpose of reporting on the events staged by Salzburg Burgen & Schlösser Betriebsführung on the basis of the GDPR, §12 of the Austrian Data Protection Act (DSG) 2000, and subject to your consent to publication. We handle photos of children and young people with particular sensitivity and ask parents/guardians for separate consent.
You are under no obligation to give consent. Failure to give your consent will only mean that you will not be photographed.

Image data may be passed on to media companies, social media platforms, and similar services.


Access data/server log files

We automatically collect the information automatically provided by your internet browser and store it in our log files. This includes:

  • Browser type / version,
  • operating system used,
  • referrer URL (the previously visited website),
  • the host name of the accessing computer (IP address),
  • the time of the server request,
  • the amount of data transferred and 
  • report as to whether the access attempt was successful.

Users' IP addresses will be erased or anonymised after cessation of use. In the case that the IP addresses are anonymised, they are changed in such a way that details of personal or material circumstances can no longer only be associated with an identified or identifiable natural person or can only be associated with an identified or identifiable natural person with a disproportionate investment of time, cost, and labour. The data in the log files are analysed by us in an anonymous form in order to further improve the website, make it more user-friendly, and to find and correct errors more quickly. In addition, they are used to control server capacities so that appropriate data volumes can be made available if necessary.



Our website uses cookies. These are small text files that are stored on your device using your browser. They do not harm your computer. We use cookies to make our website user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognise your browser the next time you visit the website.

If you do not want this to happen, you can reconfigure your browser to notify you of the use of cookies only accept cookies in individual cases. Disabling cookies may limit the functionality of this website. You can find more information about the cookies used on this website here.


Web analysis with Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files that are stored on your computer and that enable your use of the website to be analysed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is enabled on this website, your IP address will first be abbreviated by Google within the member states of the European Union or signatories to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the US and abbreviated there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be associated with any other data held by Google. You can prevent these cookies being stored by selecting the appropriate settings in your browser; however, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. Furthermore, you can prevent the data generated by the cookie and related to your usage of the website (including your IP address) from being collected and processed by Google by downloading and installing the browser plugin available at the following link (

To prevent data collection by Google Analytics, click the link below. This generates an opt-out cookie that prevents the future collection of your data when visiting this website:

Deactivate Google Analytics

You can find more detailed information on Google's Terms of Use and Privacy Policy at and at We would like to point out that Google Analytics has been extended on this website by the code "anonymizeIp" in order to ensure anonymous collection of IP addresses (known as IP masking).


Google Tag Manager

We use the Tag Manager service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") to manage our website and to incorporate cookie-based technologies. For this purpose, your IP address is transferred to a Google server, which may also be located in the USA, each time you visit one of our internet pages. The IP address is not stored by Google as part of the Tag Manager service and is only used to integrate the technologies managed by Tag Manager. The Tag Manager itself does not install any cookies.

Google Adwords

As an AdWords customer, we also use Google Conversion Tracking, which is an analytical service provided by Google, Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA; "Google"). Google AdWords places a cookie on your computer ("conversion cookie") if you access our website via a Google ad. These cookies expire after 30 days and are not used for personal identification. If you visit certain pages on our website and the cookie has not yet expired, we and Google will be able to tell that someone clicked on the ad and was redirected to our page. Each Google AdWords customer has a different cookie. This means that cookies cannot be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted into conversion tracking. AdWords customers can find out the total number of users who have clicked on their ad and been redirected to the page with a conversion tracking tag. However, advertisers do not obtain any information that can be used to personally identify users. If you not wish to participate in the tracking process, you can also reject the cookie in question by using the browser setting that disables the automatic placement of cookies in general. You can also disable cookies for conversion tracking by setting your browser to block cookies originating from the domain "".


Google Remarketing

Our pages use retargeting technologies from Google. This service is provided by Google Inc. 1600 Amphitheater Parkway Mountain View, CA 94043, USA. This makes it possible to show our site visitors targeted, personalised, interest-based advertising. The adverts are inserted on the basis of cookie-based analysis of previous usage and surfing habits. To our knowledge, no personal data are stored in doing so. For this purpose, a cookie is stored that will collect anonymised data about the interests of users and customise advertising according to this information. These cookies are small text files that are stored on your computer or mobile device.

You can permanently reject the use of cookies for retargeting by disabling interest-based advertising by Google here:

You can find more information and the data protection regulations in Google's Privacy Policy at



We use Hotjar, a web analytics tool offered by Hotjar Ltd., Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta. Hotjar is employed to record the interactions of randomly-chosen, pseudonymised individual visitors with the content on our website. Records are made of mouse movement and clicks to determine where improvements can be made to our online offering. For statistical purposes Hotjar is used to evaluate operating system data, browser, incoming and outgoing links, geographical origin, details and type of the device accessing our site content. Via Hotjar we also offer the option of anonymous user ‘Feedback Polls’, allowing users to submit a voluntary evaluation of our website. The data gathered are not connected to a person’s identity, are saved by Hotjar Ltd. and are not forwarded to any other third party. For additional information about Hotjar functions and data use - please go to: (see the category ‘Passive Collection’.

Cookies are stored for 365 days.

If you do not wish to be analysed by Hotjar, simply deactivate cookies on all sites and pages used by Hotjar inserting a DoNotTrack (opt-out) header in your browser. Go to the following page for more information:




Java-Script code from YouTube, LLC 901 Cherry Ave. 94066 San Bruno, CA, USA (hereinafter Youtube) is loaded on our site. We use the provider YouTube to integrate videos on our website. If you have enabled JavaScript on your browser and have not installed a JavaScript blocker, your browser may transmit personal data to YouTube. We do not know what data YouTube links to the data received and for what purposes YouTube uses these data. For further information, see YouTube's privacy policy ( To prevent the execution of JavaScript code from YouTube, install a JavaScript blocker (e.g. or


Google Maps

This website uses the product Google Maps from Google Inc. By using this website, you consent to the collection, processing, and use of data collected automatically by Google Inc., its representatives, and third parties. You can find the Google Maps terms of use at:


Facebook Connect

Facebook Connect is a service provided by Facebook, Inc. Use of Facebook Connect is subject to Facebook's Privacy Policy and Terms of Use. When you use Facebook Connect, Facebook profile data and public data on Facebook from your Facebook profile are transmitted to us. Conversely, data can be transmitted from us to your Facebook profile. Your transmitted data will be stored and processed by us for the purpose of registration on the platform. By registering with Facebook Connect, you consent to information from your Facebook profile being transmitted to us and usage information being transmitted from us to Facebook.


Social Media Plug-ins


Our website integrates plug-ins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. You can recognise them by the Facebook logo or the "Like button" below an article, as well as the "Facebook Blog Radar" and the Facebook Blog Page in the sidebar (collectively called Facebook plug-ins). These Facebook plug-ins establish a direct connection between your browser and the Facebook server when you visit our site. When you visit our site, Facebook receives information that you have visited our pages using your IP address. If you then click on the Facebook "Like button" on our page while logged into your Facebook account, the content of our pages will be linked to your Facebook profile. This means that Facebook can associate your visit to our site with your account. Please note that, as the operator of this site, we have no knowledge of the content of the data transmitted to Facebook or of how Facebook uses these data. Therefore, for further information regarding Facebook's privacy policy, please visit the following link:

If you do not want Facebook to associate your visit to our website with your Facebook account, please log out of your Facebook account when you visit our website.


Right to information and right of revocation

You have the right to see your personal data, as well as the right to correct it, delete it, or restrict its processing, and the right to data portability. You also have the right to revoke your consent to the processing of your data at any time without affecting the legality of the processing carried out on the basis of the consent until revocation. You also have the right of appeal to the supervisory authority (Austrian Data Protection Authority, 40-42 Barichgasse, 1030  Vienna,